A Touring Hospital: Interview with Entour Med’s Jeremy Pinyard

As founder of Nashville-based EnTour Med, Dr. Jeremy Pinyard has developed a concept that one would assume would be more common: getting touring artists a home base for medical treatment.

Yes, A-list musicians may have their “Rock Docs,” and movie and television stars their equivalents, but not every artist can afford to have a doctor with them 24/7. EnTour Med works to fill the gap.

Pinyard began the company, currently staffed with four doctors plus nurse practitioners and support staff. Traveling musicians don’t have the luxury of keeping their medical records in the van.

I’ve said if I could write a book about this, I’d call it, ‘Artists in Their Pajamas’ or ‘Rock Stars in Their Underwear,’” Pinyard said. “When I see them, they’re not the people you see onstage. They’re just human beings, in front of us, in trouble.

“And I’ve been in rooms with my idols. People I’ve listened to my whole life. And I’ve thought, OK, you’re just as sick as everybody else so maybe I can get you feeling good again and that will be my little bump to contributing to your life and moving forward.”

EnTour Med could be defined as a worldwide PPO composed of doctors with whom EnTour has developed relations.

What’s your background?

I come from New Jersey. I went to the University of Tennessee where I studied biochemistry then got a graduate degree in neuroscience. After that, I went to Northeastern University to study music business. I thought I wanted to make a radical departure because I was unhappy with neurobiology research. Well, I get up there, liked the music industry but always felt like medicine is more my calling. I thought, how could I swing it and get back into the entertainment industry?

Five years ago, I fortuitously landed this collaboration when I moved to Nashville.

I didn’t know a soul. I moved here from my ex-wife’s job. What I found out is that it is such an approachable city and I just started calling people I read about, people in the music/entertainment business, medical field, biotech, the head of Nanotech Institute. I would introduce myself: “I’m a medical doctor, I’m new to town, I’m not trying to sell you anything or buy anything. I just like what you do and wondered if you’d like to have a cup of coffee.”

Pretty much everyone said yes. I started building this network of great people.

I was working as a critical care doctor. My background was in intensive care. Ultimately, as I moved my way into the entertainment space, I got a phone call on a Wednesday evening in November from somebody I just met.

“’Hey, we have a Grammy-winning artist that’s in town that’s sick. They’re supposed to be in the studio tomorrow. Would you mind coming and seeing this person?’”

I said sure. Management – from a London-based firm – called and gave me a cloak & dagger thing: “Go to the hotel and give them this fake name and they’ll take you up this elevator and you’ll go see this person.”

I thought, what am I getting into?

I get there. The concierge is waiting. They knew who I was so I got upstairs, met the artist, got them all sorted out and they were back in the studio the next day.

About three days later I get another phone call. They heard I saw that other artist and wondered if I would mind seeing this one.

This just kept happening, every couple of days! “Go in the studio!” “Go into this house!”

I kept thinking, where are the doctors here? Where are the people taking care of these artists? Surely, they have their own heath care team. But they didn’t!

That’s where the idea began. I realized touring artists, especially country artists, spend 70-80 percent of their time on the road. If they’re living in a regional healthcare system, they are isolated by that system when they’re not home.

How so?

For example, if someone is attached to Vanderbilt University Health Care System, which is a big one here in our area, and they get sick in Iowa, they’re shit out of luck. There’s nothing that can be done as far as communicating medical records. If they land in ER and something goes wrong, it’s up to them, their staff or management to convey the medical background or what’s going on.

You probably know as well as I do that when you’re in an emergency situation and your memory is not good, you don’t know what medications you’ve been prescribed. You don’t know where you’ve been. You just know you’re not feeling well.

Starting about five years ago, we lost several artists to overdoses as the opioid epidemic was coming into play. They were traveling around and getting prescribed high amounts of opioids for different issues. Some of them would use their celebrity status to manipulate these prescriptions.

As I began to realize this, management was getting me involved to see how we could stop it.

I said, “Well, this is easy: You have a phone, I have a phone, let’s just make it a thing.”

The company began to take shape as a tele-health company. Someone might get sick somewhere, and I or my staff would get on the phone with those doctors. We’d find medical help. We began to be the liaison, the coordinator for what’s going on.

The idea was to keep the artists from having to go to those walk-ins, having to go to those hospitals, having to go seek help because, instead, they could pick up the phone and call.

We really started to manage and solve this increase where people started booking more shows. We had an artist here two years ago – big celebrity – who booked a show at Bridgestone Arena. He got sick the night of his big show and we not only got him to perform, he added two more shows because he was feeling so great – all sold-out.

We began seeing this response that we called the EnTour Effect. The EnTour Effect is the artists are getting healthier, they’re feeling stronger, more empowered, performances are going up, they’re recording better – all this stuff that started to bloom.

Why hasn’t this been done before?

The answer was, it was really difficult. And getting into the entertainment industry is very laborious. We had to come at it from a place where we would never take anything from these artists; we’re not here to be your friends or fanboys. We’re here to take care of problems for you.

And the Nashville scene is especially insulated. It’s tough to break in.

Los Angeles is a little different; people there were really receptive to us. But here, one of the first artists I picked up was through referral and I started working with him and ended up getting an email from someone in management wondering who I was.

I remember going to a conference room and there are, like, five people looking at me at the other end of the table. They’ve got my resumé, they pulled up my LinkedIn. It was like an interview process! It was really awkward; I felt like I was in the principal’s office!

Also, there was this looming Imposter Syndrome going on. Who am I to be here? I’m just a guy who showed up and started asking questions. I didn’t feel I had anything special to offer; I’m just here.

It took me a while to accept that this was really valuable, I’m valuable, the service is valuable and it’s worth talking to people about. As I became more confident, these conversations got a lot easier and I didn’t mind being interrogated.

Any interesting stories?

I met an artist early on that had been working on losing some weight. The CMAs were coming up. He went through this long history. He had probably been to 17 different physicians around the country – people giving him hormones and all kinds of stuff. Diagnoses left and right, up and down. All sorts of treatments, all sorts of side effects.

He had a basketful of prescription medications that I could barely wrap my arms around, finger to finger.

We started breaking it down; I started digging into his medical records. It turns out that the gentleman was just diabetic! He had never been diagnosed because no one had ever taken the time to really do the basic medical-school work to go through it. You know, when you go see a hormone doctor, they’re going to put you on hormones!

I told him, man, let’s get rid of all of this shit. He came off of it and lost all of the weight.

That is the value of having a good primary doctor: to say this is getting crazy. Let’s get rid of all of this. And that’s a scenario that plays out over and over.

How does this confusion happen?

It’s not a failure of the doctor. It’s not that they have bad doctors here. When artists are busy and touring that much, they just don’t have time to see a doctor. That’s the main thing.

If you’ve been in a doctor’s office lately, it’s a half-a-day affair just to check in, for someone to take a look at you and to come back when the lab work is ready. You just don’t have the ability to waste six hours out of a day and to come back later.

So, they just avoid that and the avoidance is what has caused all these issues. Then they’re feeling bad and someone just recommends a visit to a friend in Colorado who does whatever. Or they’re coming out of drug rehab and get sent somewhere. They just get shuffled around and nobody is the quarterback. Nobody is saying, “I don’t think this is a good use of your time” or “We’ve got someone closer to us that can handle this sort of thing.”

One of Nashville’s main features other than entertainment is healthcare. You can’t swing a dead cat in this town without hitting a doctor’s office. It’s very easy to get to a doctor; it’s just the time it takes.

I feel like that’s a big issue in our country right now. We avoid doctors because it’s not a good experience. It takes too long.

In that last example, though – how many wrong turns had to happen to have 17 misdiagnoses?

In this artist’s case, he had been in drug rehab in Colorado, was having some issues with his health, he saw the psychiatrist that was there and basically was diagnosed with a psychiatric issue. He was put on more medications to help.

When he was released, he got a referral to another psychiatrist here in town when he came back home who continued that diagnosis but then he was complaining about fatigue, which he thought was a side effect. They sent him to Florida to see a specialist. Then he was up in New York, then someone in Seattle. He was just getting pushed around. Bless his heart, super nice guy but the status of his celebrity also kept him from taking a hard look and saying, hey, this is ridiculous.

I see that a lot, especially when artists are hospitalized. When someone is in the hospital, they get put in with VIP status and basic steps get skipped. Little stuff gets missed and they turn into big issues. It’s just doing the sequence of work, doing the pattern, doing what you’re supposed to do to make the right diagnosis.

When I looked back at the original psychiatrist’s notes, it was there. The diabetes was diagnosed: the hemoglobin numbers showed it. She just didn’t look at it.

So now you’re getting doctors treating the side effects of other doctors. Suddenly it’s out of control.

Everything seems so specialized when it could be simple.

The term we use is holistic medicine and that doesn’t mean herbs and Eastern stuff. It’s looking at the patient as a whole person. The UK is very good at this in their system, which is socialized. I had the privilege of training in the UK when I was at Cambridge.

You go to a primary care doctor first that’s in your town and because they’re government employees, the government is able to control how many doctors per capita. The area is never really full. You see your PC doctor and if they can’t figure it out, they’ll refer you to a specialist. It’s a proper channel where you can’t just show up at a specialist, say you have a headache, and they fix your testosterone level. You miss the forest for the trees.

Here, we have such high specialization, everyone is isolated, working in different groups and nobody is communicating. It makes it really difficult to practice if you’re someone that’s moving. And for patients who are constantly moving, it’s very difficult to have access to your healthcare. Here and in other countries too.

It’s a mess!

So, what’s your recommendation for artists and touring managers? How do you correct something like this?

Well, hire us! You probably have a PPO. You may see your doctor; you may see someone else but the notes should be standardized and you get homogenized care. But that’s not always the case.

What happens after hours? Your practice should have someone on call. But you call, they’re closed, and you go to the emergency room. Those doctors have no idea what’s going on. They just do their best to get you back on your feet. It’s called, “Treat ‘Em and Street ‘Em.” They get people back out there and tell them to go see their doctor tomorrow. That’s not good enough if you’re on the road.

You need a tele-health system. Tele-health docs can get on the phone with you, manage the issue, make calls on your behalf where you are. If you have to get a specialist, we’ll call the cardiologist office in the middle of the night, wake the doctor up, bring them out there. We’ll talk to the ER doctor if you have to so you’re facilitating care that’s moving through so you’re giving the right information so the doctors on site can make the best choices and not just guessing.

Everybody wins: the doctors taking care of the patients like it, the patients like it, we like it because everyone is working together.

So, for traveling artists, they need to be attached ideally to a practice that has the facility and the ability to have someone on call 24/7 when they can pick up the phone, get on Facetime with somebody, show them what’s happening, get the right care that they need and have access to those medical records.

How many people in the entertainment know about you? What’s the percentage?

Ah, not many. I work mostly with artists here in Nashville. I’ve got a couple in Austin and a couple in LA who happen to be moving through. I don’t do any press or outreach. It’s just word of mouth.

That’s largely by design so we can maintain our focus. I’m not ready to scale to a capacity where we can land all this stuff.

But this is my fifth year doing this and it takes a while to get this running. We’re getting faster now. With Covid, we had to pivot, step back and see what was going on. Ideally, I would like to offer services to anyone in the entertainment space. I would like to develop a film aspect, have medical care for someone on set.

We had an actor who got hurt two years ago while they were filming in Namibia.

Being able to interact with staff and people when they’re in foreign countries, to me, is the favorite thing to do. Using Google Translate, figuring this out, getting drugs, working in different languages.

Again, it’s just about being able to take your doctor with you. If you have a phone, it’s all set.

Does this mean you travel as well as have a network?

Both of those things happen. I’m traveling to go to see an artist – to set things up for the first time or they’ve been hospitalized. If they’ve been hospitalized, we’ve been on the phone the whole time working that and I’m on a flight to get them in and out of a hospital quickly. All those boxes get checked.

You would be surprised at how many misses happen in a hospital. It’s crazy.

With the goal of getting that artist back on the road (because that has insurance issues) it becomes a snowballing effect. The artist must stay on that schedule.

Now, when I’ve got someone who’s been injured in a foreign country I’m definitely not flying there. That’s not a good use of my time. I’m finding staff that’s on the ground there, working with local doctors. If they have EMS on site, we’re coordinating with them. All the information is coming back to me or my staff in real time so we can coordinate the care. We want to get out of the way of what people on site are doing. We’re just making sure no mistakes are made.

But I assume you have a staff and a network – people in certain cities who do certain things. They’re not on your payroll but it’s like your own version of a PPO.

Correct! I have a full-time staff here, four docs who work with me. We rotate calls. We’re basically a Big Tech company. We have our technology staff that manages our EMR and financials.

Here’s an example about being out of state: We had an artist who was coming back from vacation in Mexico. They had to land the plane because he was having chest pain. Turns out the artist was doing a lot of cocaine while on vacation and was having a heart attack.

They landed in Iowa. Now we’re working with the airline support team to make sure EMS is on the way and I’m speaking to the on-call cardiologist at the hospital. We are giving the background.

So, now, we have a doctor that’s in this town that is familiar with our work. In situations like this, we’ve naturally grown our network.

I tell you, everyone I talk to – docs on call in the middle of the night – are always happy to help. The number one question I get, always, is how did I get this job?

It is a very natural, organic process where we have a lot of docs that I’m now familiar with in New York City – we can refer people out, they can come to the hotel, come to their house. It’s building this national, globalized network that we can put people in place.

And, if they want to get paid, I’m happy to pay them.

Then, doggone it, how wide is this network?

We had to work with a doctor in Singapore two years ago.

Would you say the 48 contiguous?

For sure. We have someone in Anchorage that’s seen patients for us.

OK, well, what about here in Fresno?

In a case like that, I would hope somebody in the group would have my number and dial it immediately, first call. While we’re talking, my staff is calling 911. We’ve got the GPS location from the phone so we can direct EMS. We’re on the line with EMS while they’re approaching. We’re manipulating the situation from afar. If somebody partied too hard, EMS can administer something for chest pains, something like a beta blocker, a first-line treatment. Unless there’s cocaine on board. You never want to give a beta blocker where there’s cocaine so this is very important information of what the artist is actually doing to precipitate the event.

After EMS, it’s on the phone with the hospital with the ER doctor who’s going to be receiving. They have all the information. We’re faxing things that they need. When the plane lands, we should be prepared to get them, stabilized and out of the hospital as quick as possible.

Then we’re dealing with the management. Coordinating all the moving parts.

But you say “we” and you recently said four doctors who work with you. This sounds like support staff.

We have managing support staff also. There are nurses, a couple PAs and nurse practitioners who work with us. They’re typically handling that work. The physicians are always interacting with the patient. Nothing bothers me more than wanting to go see a doctor and you’re stuck with a nurse practitioner or a PA, someone you don’t want to talk to and can’t make decisions on your behalf.

You should be super popular by now.

Well, one of the reasons I’m not is because doing this is really expensive. They ask why they can’t see their regular doctor. Well, where was your regular doctor the last time you were partying in Fresno?

We try to find the price point that makes sense.

When we first conceptualized this, I really had limited insight toward the entertainment space. I assumed all artists were rich and famous. That’s not the case. These are all hardworking people, grinding it out, barely making a living most of the time. The ones that rise to the top are a small minority. We deal with people who are just like us: blue collar.

I work with a couple of nonprofit organizations here. We do free medical services for people, especially during Covid when they’ve all lost their jobs.

How big do you want to get?

That digs into my own pathology. One of the things I really love about this job is helping an artist do their job. It’s an amplification of my own work. When I work in ITUs I see one patient at a time so it’s this outcome-driven situation where I began to feel that I had so much more to offer that I can help way more people but had to figure out how to do that. I get a multiplier effect if I can get this artist back onstage and he or she can broadcast out to their fanbase.

My pathology is I want to help as many people as I can. How big do I want to grow? I don’t know! There’s a tipping point where it gets too heavy and the quality of work starts to diminish. We’re not there yet. With Covid we were able to restructure, clean up some of the bullshit in the company and focus down. Now that we’re seeing this 2021-2022 rise, we’re now looking at how many more artists, what quality we’re looking at, how we make ourselves available.

There are plenty of doctors that would love to come work with us. The work is nice, it’s easy, good clients, it’s interesting. It’s a good quality of life. I’m doing gardening in the afternoon; that doesn’t happen when you’re on call at a hospital.

I would love to see this entity spread but I’m not the person to grow it.

Confidentiality must be especially difficult at times.

I can’t say who my patients are and that can be difficult in the entertainment industry, where you’re driven by, “Oh, I’m working with this artist” and you build your reputation with who you’re working with. We don’t have the luxury of doing that. We have so many high-end and low-end artists but we don’t get to tell anyone who they are. Confidentiality is incredibly important.

It is frustrating because there are a lot of great stories.

How many people total?

Before Covid, close to 700 patients. With Covid, we moved everybody to a free service. I’ve probably kept track of maybe 100 to 120. Now, we’re looking to scale up fast because everyone is looking to get back on the road.

NIVA: Now What?

The National Independent Venue Association was one of the few positive byproducts of the Covid-19 pandemic. As businesses shuttered, NIVA, under the auspices of First Avenue Productions’ Dayna Frank among others, was formed to lobby Congress for emergency relief for independent venues. The association eventually built coalition of more than 3,000 members from all 50 states, Washington DC and Guam.

With the efforts of NIVA, the Shuttered Venues Operators Grant Program was signed into law in December, allocating $15 billion in federal emergency relief via the Small Business Administration. NIVA also raised more than $3 million in relief independently.

This was the motivation behind NIVA’s formation. What does one do now with a trade organization? We asked that question to NIVA spokeswoman Audrey Fix Schaefer

One could say that the National Independent Venue Association has achieved its stated goal, having received government funding of $15 billion. So now what?

Right. NIVA is a 501(c)6. It’s a trade association but the trade org has a 501(c)3, the National Independent Venue Association Foundation, or NIVA Foundation. Underneath that umbrella we have been raising money for, and distributing money through, the Emergency Relief Fund.

It was taking Congress a long time to pass the bill and venues were going under as we waited. We created a fundraiser with YouTube, the Save Our Stages Festival. That was a major contributor to the money we were able to raise. There were others: Jägermeister and other individuals who have donated. We’ve gotten more than $3 million distributed to about 160 venues across the country, giving them a lifeline as they wait federal funding.

Thank goodness we now know that April 8 is when the Small Business Administration is going to open up application processes for the Shuttered Venue Operators Grant. We cannot wait for that day when venue operators and promoters can get the emergency relief they’ve so desperately needing since last March.

In the meantime, we’ve been readying ourselves as a full-fledged trade association for independent venues, promoters and festivals.

Before, we weren’t together on anything. But it was clear we had to fight for our own, individual business survival and each other’s to be successful. We’ve established loyalty and comradery.

First, we survive, then we thrive.

So what does the future hold?

We’re working on reopening assistance. Venues and promoters can find the most up-to-date literature at our website.

We are also focusing on Diversity, Equity and Inclusion for members. While we have been shuttered, a lot has gone on in our country to put a spotlight on our ability to do even better in that regard on DEI. We have a committee that is providing guidance for members on that.

Where exactly can one find the literature?

Members have access to a member portal that includes reopening guidebooks. We get information from all sorts of resources across the country on best practices.

It’s a fast-moving environment right now. Thankfully, the vaccines are coming more quickly and they can’t come soon enough. This is now a post-vaccine industry.

NIVA can be contacted at https://www.nivassoc.org/

Interview: Mark Geragos

There are several significant names in the fabric of American life that have a background in music promotion. We can start with film entrepreneur Jerry Weintraub. There are others like Roger Ailes, who produced Broadway shows. There are yet others that nobody wants to talk about anymore.

Then there is one of the most significant names in criminal defense, Mark Geragos. He has spent 40 years building a formidable reputation as a defense attorney, representing everyone from Gary Condit to Wynonna Ryder to Scott Peterson. Those in the music industry recognize his name for his defense of clients Michael Jackson, Chris Brown, and Nate Dogg.

However, what few probably know is that he began his career as a concert promoter, turning a restaurant called Perkins Place in Los Angeles into one of the hippest joints in the market. The building began in 1924 hosting opera and vaudeville and was, at times, a movie theatre including for porno.

One person who never forgot is “Poorman,” the online persona of Jim Trenton, a DJ at KROQ who wrote the following:

“Perkins, originally The Raymond Theatre, became the destination for live shows by all the new bands KROQ played, including Oingo Boingo, X, the Go-Go’s, Romeo Void, Adam and the Ants and plenty of punk shows.

“The promoter of Perkins, to this day, was the best I’ve ever seen,” Trenton wrote. “He was a swashbuckling, skinny, loud-spoken, quick-talking guy about to attend law school … . You might recognize his name: Mark Geragos.

“He could have gone in a different direction and become the greatest concert promoter of all time. He promoted these shows in cooperation with the station. The way listeners won tickets was to bring in a bag of 100 soda and beer cans to the station for recycling and they’d receive a pair of tickets in exchange. You can probably imagine the mess! Trash bags filled with cans were everywhere in the KROQ building.”

This was 40 years ago. Mr. Geragos can be forgiven for not recalling the details but he can be applauded for remembering so many. And, yes, it is entertaining to hear him list off punk bands.

There’s plenty of information out there when it comes to your history as an attorney but not much at all when it comes to your history as a concert promoter. What got you involved?

I was going to law school and I had done some concert bookings while I was in college. It was interesting. The guy who I had worked for when I was in high school as a waiter had purchased a theater and I thought it would just be a perfect venue to do concerts. We did a couple, starting off with Smokey Robinson, I think. Then we did one other.

I had buddies over at KROQ and all of a sudden it occurred to me we could be doing festival-style shows downstairs and spotlight bands starting to make it in the New Wave scene. We took bands like Oingo Boingo which, at the time, was playing high schools. I like to take credit as the first person to put them onstage on Halloween. I think we did that two years in a row until the Universal Amphitheatre stole them from me and sold it out at its 6,000-capacity.

Then we did bands like The Ramones, Gang of Four, 999. We used to break bands that were being played on KROQ. I had the DJs there as my announcers.

We would also throw comedians up. That was a scary thing for a comedian with these kinds of crowds back then. I used to laugh, saying it was feeding the Christians to the lions, to put a comedian up in front of people waiting for Siouxsie And The Banshees.

For that show – Siouxsie And The Banshees – we had a moshpit in the front and that place got crazy! At one point people were spitting on her and she didn’t take lightly to that and I think concked somebody over their head with her guitar. The Pasadena police arrested her right after the show.

I thought it was the guitarist.

It might have been. I thought it was Siouxsie. I don’t remember! It’s been 40 years. Until I talked to you, I didn’t realize it’s been more than 40 years.

(Editor’s note: Siouxsie once said, “John McGeoch got arrested in Pasadena. Some girl was getting beaten up in the audience. And John, being a fiery Scotsman, just went and whacked the man on the head with his guitar. The man had the nerve to file a complaint against him for assaulting him with the guitar! It was an acoustic guitar as well, it wasn’t a *heavy* one.”)

I remember, whoever it was who got arrested, my father, who had just left the DA’s office, represented them and got it dismissed.

  • This is taking me down memory lane too. Gang of Four would have been my band in junior high.

Yup! And The Waitresses we did there. Romeo Void. The Go-Go’s. Oh geez, the English Beat!

The highlight had to be when we did a surprise show with The Pretenders. They had already sold out four nights, I believe, at Santa Monica Civic and this was a surprise show on the fifth night. And who walks in but Bruce Springsteen! He gets on stage with Chrissie Hynde and they do Jackie Wilson’s “Higher & Higher.”

I said to somebody, “I think this is about as good as a way to go out on promoting rock concerts as I’ll ever have.”

  • So this was 1979-1982. If I know my history, that ended because you, well, just wanted to go into law.

Right. I always wanted to be a lawyer but I loved music and I had a bunch of friends at KROQ. There were great synergies. It was a magical time in rock ‘n’ roll.

  • That seemed to be a lot of hipness for 1980, to be honest.

(laughs)

  • … That was the hair band era. You’d be more excited to have people excited about Night Ranger than the Violent Femmes, at least where I came from. But clearly you had enough successful shows to keep going; you had a crowd for it. But of course, we’re talking Los Angeles.

It really was an incubator at that point. KROQ was coming into its own. We just caught a wave, if you will. It was a magical period of time.

  • Online you can still see Perkins Place itineraries and they lean more toward old-fashioned rock ‘n’ roll like Paul Stanley’s solo project.

Those sort of came after my time. But I do remember a few shows that stick out. George Thorogood & The Destroyers was not one of our typical acts but I loved the music and he did 50 States in 50 Days and we were the 50th show.

Then, also, we did The Plasmatics for three or four nights, then I took them down to the Olympic Auditorium and we tried to blow up a bus onstage. I was not selling my third show with the Plasmatics so what we had to do is I announced on KROQ that I was going to have Wendy O. Williams blow up my partner Jim Perkins’ Lincoln Continental if we sold out. Well, that sold the show out and she did. She blew up Jim’s Continental onstage.

It’s ironic because I had a rather fractious relationship with the fire department back then. Now my law office is in a rehabbed fire building.

  • Do you recall working with agents at the time?

I do. I recall Ian Copeland, who was the brother of Stewart Copeland of The Police, who ran the FBI (Frontier Booking International). Then we had a contact at William Morris and another person, Rick Olson, that I bought acts from. For a while there, Copeland and FBI was very, very tight with us.

  • I know this person who worked at a record company at the time as an intern and loved making deliveries at FBI because it had the cutest receptionist.

(laughs) Right!

  • … who one day became famous as Courtney Cox.

There were two other guys I worked with. One was about my age, who worked for Bill Graham and we coordinated because they were up in San Francisco. Talk about a Concert Promoters Association! [editor’s note: we called around and the person was likely longtime BGP exec Danny Scher].

There were certain synergies. Elmer Valentine was still alive at the Whisky. He was legendary.

  • Do you think this part of your life, and the interactions you had, helped inform your relationships with future music/entertainment clients?

I don’t think there is any doubt that having dealt with talent in a high-charged situation builds a skill set.

Perkins Place shuttered temporarily in 1984 after Geragos joined his father’s law firm and Avalon Attractions, which picked up where Geragos left off, grew weary of neighbor’s complaints. It wrapped with a show by The Cult in 1984 and reopened in 1987 with the help of Pacificoncerts, run by former Avalon exec Roger Shepherd.

Note from the Executive Director

As executive director of the North American Concert Promoters Association, I would like to briefly introduce myself and associate director Linda Moody.

I have been involved in the concert business since the mid-90s when I began a career at Pollstar Magazine, which started in my hometown of Fresno, Calif.  My original career path involved education. My father was the superintendent of the Herndon School District and I was expected to become a high-school English teacher. 

However, one thing they tell you in the state teacher’s credentialing program: There’s a big need for teachers. One thing they don’t tell you: Nobody’s hiring.

At Pollstar, I initially had a data-entry position that helped pay off my school debt.

From there I learned not only the basics of the concert industry (what an agent, promoter, and manager do) but also important names of businesses and individuals involved in the industry.

My introduction to NACPA came through the Concert Industry Consortium of 1998 when it sponsored the keynote address by Tom Ross, the head of the CAA music department.

Over time, I was promoted to national news editor of Pollstar and noted how NACPA continued to play its vital role in the concert industry. My knowledge grew as did my contacts. I rode elevators with Sharon Osbourne, was told by Frank Barsalona why he never smiles (he fell out of a tree as a kid and paralyzed his face), got chewed out by the important people by rites of passage, and met some of the coolest people in the world. I watched my life get immersed by The Station fire in West Warwick, R.I., reported on the the merger of Live Nation and Ticketmaster and saw the head-scratching emergence of e-sports. Along the way there were numerous interviews with the likes of Aretha Franklin, Dan Aykroyd, Taylor Swift, Michael Bublé and many others.

As time presented, again, a change, I left my position to take care of my aging mother up to the time of her passing.  In 2019, my career path went full circle when offered to take up where Cynthia and Ben Liss left off – to continue the legacy of NACPA. It’s understood that’s a big assignment.

Alongside with me at NACPA is Linda Moody.  Linda is a longtime associate who has an extensive background in banking and office management. We look forward to working with all of you as the concert business begins to reopen later this year and the years ahead.

Interview: Brent Daughrity, partner, Anderson Benson Insurance

Brent Daughrity is a partner at Anderson Benson Insurance and Risk Management, leading its Entertainment Practice Group.

In this role, Daughrity works with clients across multiple genres, ranging from baby acts to superstars, providing strategic counsel and tailored coverage solutions to protect artists and their interests. During his tenure Daughrity & team developed a Music & Social influencer program and were named Lloyd’s Coverholders. 

He is a current member of the CMA, ACM, Recording Academy and AIMP and sits on the board of Horton’s Helpers, a charitable organization providing financial assistance to deserving Autism programs focusing on the growth, development and adaption of individuals in the autism spectrum.

NACPA asked him about cancellation insurance and in the process the discussion soon incorporated Cyber Security insurance and an effort to get the word out on the newsletter of Michael Strickland, founder of Bandit Lites, who is lobbying DC on behalf of the industry.

Is event cancellation insurance the top conversation you’re having right now with clients?

I think there are a lot of questions that are swirling out there but event cancellation is a big one. Talking about the cancellation market, most of the risks are underwritten in London at Lloyd’s of London by a continency syndicate. Basically, there are eight syndicates that are individual insurers that will accept a risk. For example, if there is a tour and the artist is asked to perform 75 shows over 12 months for a $10 million guarantee, the promoter wants to make sure the advance is covered in case of a death, accident, illness, travel delay, communicable disease like Covid 19, terrorism, civil commotion. I place that risk in the London marketplace.

Again, you have eight syndicates that will take a piece of that $10 million. There will be a lead syndicate that’s 33 percent and the rest will follow. The market is very small. There’s not a lot of entertainment syndicates in London.

Does this mean the eight syndicates will pay out 100 percent to a max combined total of $10 million if the insured risk occurs?  

Correct.

What if five agree but three do not? Is the slack picked up and paid by those five so they end up paying out far more than their initial percentage?

All the syndicates have to follow the lead syndicates’ decision.

What is an example of when a claim was denied for cancellation – when the show did not occur but the syndicate refused to pay?

There could be many reasons why a claim would be denied as any insurance policy it only covers specific perils – i.e., death, accident, illness, unavoidable travel delay, adverse weather.  Claims that might not be covered is pandemic, Covid-19, or preexisting illness that wasn’t disclosed on the application.

What is the status of the Tokyo Olympics?

It looks like it will be canceled. Japan is under a state of emergency due to a third wave of Covid infections. If it is canceled, that would be a $2 billion to $3 billion loss to the London contingency marketplace.

If the loss occurs the eight syndicates will go down to probably four. They’ll just get out of the market. It won’t bankrupt them but they’ll just get out of the space. 

Are there reinsurers involved – meaning the eight have the frontline risk but, if they want, why not layoff some of that risk or bet on a reinsurer (who insures the insurance firm’s policy)?  Is that commonplace?

There is no reinsurance on this line of coverage because each syndicate is only underwriting the percentage of the risk they are willing to take in the event of a loss.

The cancellation market as a whole is a big question mark for most managers, business managers, promoters. All three are buying this coverage. And what will rates look like? Can you insure against Covid? Will you ever be for communicable disease or variances of Covid?

The answer, right now, is no. You can’t insure against something that is already present. I think you’ll see some aggressive markets that really try to get a lot of rate to underwrite communicable disease.

I think you will see one come into the market who’ll say, “Look, for a song and a dance, we’ll insure against variants of it,” but it’s still unknown.

There are so many pending claims. I still have tours and events that have canceled that we’re still working through. Syndicates really don’t know how big their total losses are going to be from 2020 and lingering into 2021.

What is the biggest question or top concerns the insurance companies have about paying out those Covid cancellation claims?  What is the holdup based on?

Any cancellation claim is a process. The client has to prove the extent of the loss and forensic accounting has to have all the proper documentation to calculate that loss. 

You’ll always be able to get cancelation insurance: death, accident, illness, unavoidable travel delay, cyber. You’ll be able to buy all of them. Will prices increase? Absolutely. Will promoters require the artist to carry it? Absolutely. I’ve seen several of the major promoters’ addendums and they are requiring anything and everything. They’re wanting coverages that don’t exist. The promoters are doing it to protect themselves from another catastrophic event like Covid-19. 

Regarding promoters’ liability for “causing” a so-called super-spreader event: Some say they are very much in the line of fire; others say it would be difficult to prove an event caused a contagion big or small. Where do you stand on that spectrum?

Yeah, that’s a tough one. If you read the CGL form – Commercial General Liability form – in order for liability to be triggered legal liability has to exist. It exists by the wrongdoer being found guilty of negligent conduct. The injured party suffers actual damage or the wrongdoer’s negligent conduct is the proximate cause of injury or damage.

One of the three has to be triggered in order for liability to exist. In the world of Covid, it doesn’t meet the requirements. I am of the belief that, unfortunately, on the liability portion, if a promoter was sued for Covid, the claim would be denied. 

Why?

Because it’s excluded from all insurance policies.  It would be like someone suing a promoter for getting the flu at a concert.  That wouldn’t be covered.

Actions and inactions that would possibly lead to legal liability would include if a promoter, or a client, allowed an employee who is known to be infected to continue working or if they failed to adhere to health prevention guidelines or if they remained open after a civil authority close.

What about a member of the act’s road crew? An employee of the venue? A staffer with the security company or the concessionaire?

The legal liability would be on each vendor’s employees.  If an artist allowed a crewmember to continue his job duties knowing that person had Covid, it would go back on the artist.

On the general liability standpoint, I think you’re very limited in Covid defense by way of liability if you were sued for that.

Also, there’s the staff. There’s workers compensation. For that, in most workers compensation forms that I’ve read, there is not an exclusion for communicable disease but there are two guidelines. The illness or disease must be occupational, meaning it arose out of, and was in the course and scope of, the employment and/or the illness must arise out of or be caused by conditions peculiar to the work – e.g., health workers, hospital workers.

It would be potentially tough to even claim workers comp but I find that to be a much grayer area.

Do you believe you are in the majority opinion?

I do. I think most people are saying that. To go a little bit further, there are some actions that are being discussed in Washington D.C. that could potentially hold the insurance carriers responsible. We’ll see.

They are considering passing a bill called the Liability Indemnity Act. Promoters and artists that sell out stadium tours are concerned that without the passage of this bill, there’s the potential they open themselves up to a class action lawsuit for Covid-19 related illness. Until that legislation is passed, there’s the possibility. There’s a push in the industry of having that passed. If not, I think promoters/artist will potentially steer clear of large-scale events.

Are you saying only large-scale events are in danger of class-action? What about clubs or theaters?

It should be a concern and applies to any business and any size room

I think the approach from the management side is to just not do it and see where this goes. I think all of them are saying let’s not do it for 2021 and plan on 2022.

Another year of waiting around.

Yeah, it’s sad. We are seeing just one part of the world, one industry, that is being decimated by Covid-19. I’m on the Academy of Country Music Covid-19 committee and we discuss the hurt and how the Academy can help assist people that are out of work during this time. We’re trying to lobby to Washington DC that our industry needs help.

Michael Strickland, founder of Bandit Lites, has made it his mission and has taken it upon himself to lobby for our industry. He is just a force to be reckoned with. He is staying in Washington a lot. He’s probably doing 10 television programs a week. He is communicating with them and just really trying to get the CARES Act and Safe Stages Act passed as well as the Liability Indemnity Act passed so we can all go back to work and live our lives.

For those interested in receiving the newsletter, Michael Strickland, owner of bandit Lites and a voice for the concert industry inside the Beltway, has offered to contact him through his email, MStrickland@banditlites.com.

We’ve never had one, single occurrence of this magnitude that has affected our industry where we needed a lobbying group. There is no common voice in Washington D.C. that is looking after us as an industry. Michael has change that for the industry.  It’s amazing the billions of dollars the industry represents and we don’t have anybody lobbying on our behalf. What’s been a little disheartening but not surprising in Washington is that the perception is that everyone works for a big, rich, famous artist and we are all getting paid. It couldn’t be further from the truth. Strickland has had to educate them that it’s not the case.

Any other insurance topics on people’s minds right now?

The big three we’ve hit – general liability, workers compensation, cancelation contingency. But I will add one other thing. When you go from 10 syndicates down to four, five, and that’s very likely, you run into a capacity issue. Think about it in terms of a bank: you’ve got a billion dollars and all you can loan out is that billion. Once it’s gone there is no more capacity to loan. To go back to the contingency side, it is a really big worry that I’m talking to a lot of people about. I think we need to be smart on how place any of the risk that comes forth because, again, the capacity in the London market just isn’t going to be there. It’s already truncated because the syndicates that are still there have lessened their capacity limit, which lessens their exposure.

The last thing that is a very big topic that people are very unaware of is cyber insurance.

Can you discuss more about cyber insurance? This sounds awful but it’s a topic other than Covid.

I know, right?

I have calls weekly with London and when you hear insurers start talking about the Next Big Thing, you know there’s truth to it. Lloyd’s having offices in 37 countries across 6 continents you hear what is happening globally.

I’ve already gotten a lot of calls about cyber insurance. I believe London and others have commented that 2021-22 being one of the worst cyber warfare years the country has ever seen.

From an artist’s standpoint: say you’re set to announce 75 shows at 75 venues. The exposure is they can choose to shut down everything to a venue. And they feel it’s going to be targeted. Entertainment is a target. There are a lot of fans, a lot of people, that can be affected by it. They can show the power of what they can do through interruption. 

Can you give an example of promoter exposure?

For instance, the promoter is having a show and the hour before doors open an attack happens and the show doesn’t go on.  The promoter could be covered by business interruption or contingent business interruption which can be found under your cyber coverage.

Cyber has already become a huge conversation with artists, management and promoters. How do we insure it, how do we protect ourselves in this situation? Cyber insurance has many components but one important is Business Interruption, meaning it could pay a claim if a show went down due to a cyber-attack.

If it is something people don’t know about, they need to ask the question. It’s an inexpensive coverage that is in the client’s best interest to have.  We are seeing cyber exposure showing up on the personal side of insurance as well. Many personal lines carriers have added cyber as an added coverage.

We have seen cases where personal computers have been attacked and the attackers hold personal pictures or data ransom until they are paid.  The cyber policy would trigger coverage and an expert hired by the insurance carrier would negotiate with the attackers to get your personal items back. 

If you start reading about it, it will frighten you.

I think it’s the “c” word of 2021. When Covid is behind us, ahead of us is Cyber.

_______________________________________________

Brent can be reached at:

3322 West End Ave., Suite 500 | Nashville, TN 37203

(615) 712-4861 / brent@andersonbenson.com